1. Introduction

Welcome to SafeTrade.lk, Sri Lanka’s trusted online community for sustainable shopping and local brands. By accessing or using our website, you agree to comply with these Terms and Conditions.

2. Eligibility

You must be 18 years or older to register and transact.
Sellers must provide accurate business information and comply with local trade regulations.

3. Account Registration

Users must provide valid contact details.
SafeTrade.lk reserves the right to verify seller identities and reject fraudulent accounts.

4. Product Listings

All products must be accurately described.
Eco-friendly claims must be substantiated.
Counterfeit or prohibited items are strictly banned.

5. Payments & Transactions

Payments are processed via secure third-party gateways.
SafeTrade.lk does not store payment credentials.
Disputes must be raised within 7 days of transaction.

6. Shipping & Delivery

Sellers are responsible for timely dispatch and delivery.
Buyers must provide accurate delivery information.
Delays or issues must be communicated promptly.

7. Returns & Refunds

Return policies vary by seller and product category.
Eco-sensitive items may have limited return eligibility.
Refunds are processed upon seller confirmation.

8. Community Standards

Users must treat each other respectfully.
Reviews must be honest and constructive.
Harassment, spam, or abuse will result in account suspension.

9. Intellectual Property

All content, logos, and trademarks on SafeTrade.lk are protected.
Users may not copy, reproduce, or distribute site content without permission.

10. Limitation of Liability

SafeTrade.lk is not liable for direct or indirect damages arising from transactions.
Platform acts as a facilitator, not a guarantor of product quality or delivery.

11. Privacy Policy